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Do³±czy³: 29 Gru 2024
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 Wys³any: Nie Gru 29, 2024 06:01 Temat postu: Customer service for small and medium-sized e-commerce busin |
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It’s not always easy to compete with the e-commerce giants. Here in Brazil, just 17 brands or groups represent 85% of the online commerce market. But there’s one thing that no giant can compete with smaller companies in: customer service.
Customer service is essential to staying in business, especially for small and medium-sized businesses. And for those working in e-commerce, there are unique challenges, such as:
Large volumes of work and australia data requests from your customers
Questions related to products, services and returns
The need to monitor multiple virtual channels, such as your store, social networks, and messaging apps
Customer service deserves special attention in online stores, as it represents the human aspect of digital services. In other words, your customer service team is one of the main people responsible for customer relations.
One of the biggest differences in small businesses is that this service is usually provided by the people who started the business – and customers love that! But your business will grow, and so will the need for more service – and this is where most large companies go wrong. They think the only way to grow is by focusing on the process instead of customer relationships.
However, you can do both. Check out some best practices for customer service in e-commerce.
Automate your messages, but still be personal
One of the best ways to provide excellent customer service to a large number of customers is to create automatic, yet personalized messages. For example, Shoppub customers can create emails and messages in advance that can be sent via WhatsApp.
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